Return and Exchange Policy

Return and Exchange Policy

At Care Doses, we care about your satisfaction and your experience with us, so we have provided you with a clear and easy return and exchange policy.

First: Can products be returned or exchanged?

No, because in general, products are not returnable or exchangeable, due to health and safety reasons, especially for care and beauty products.

A refund can only be requested in the following cases:

• The product arrived damaged or broken.
• Receiving a product that does not match the order (different or incomplete product).

Important note:

You must contact us within 24 hours of receiving the order and send photos showing the problem.

Example: A picture of the box before opening the product packaging and a picture of the damaged product.

Steps for submitting a return or exchange:

1. Contact us via WhatsApp on the number:

0553801032

1. Explain the problem and attach photos of the case.
2. The application will be reviewed within 1-2 days.
3. If approved, we will coordinate with you to return the product and send the amount or send a replacement.

Important Notes ⚠️:

• Shipping fees are non-refundable unless the error is on our part.
• The amount will not be refunded until: the product is received from the customer, inspected and confirmed to be unused and in its original condition.
• We apologize for not accepting any return or exchange requests after more than 24 hours have passed.